e-lab: De virtuele kennisbibliotheek waar zorgorganisaties naar op zoek zijn
Every care provider and within every healthcare facility (hospital, home care service, residential care centre, etc.) is expected to provide good, high-quality care, guarantee patient safety and provide up-to-date professionalisation.
Care providers within care and welfare facilities should strive for quality of care as well as patient safety. In order to objectively determine quality and patient safety, various hospitals and home care institutions call on international bodies that accredit hospitals worldwide (Joint Commission International (JCI) or the Netherlands Institute for Accreditation in Care (NIAZ)). Accreditation (JCI, NIAZ) is one way of improving care quality and patient safety. Up-to-date and evidence-based trained staff is necessary to achieve quality care. Therefore, a regular training is essential.
Health care institutions, knowledge institutions and companies are convinced that e-learning can bring about an optimal learning return if good didactic, content and technological conditions are met. Health care institutions are gradually making the switch to using e-learning. But use remains limited and certainly not all possibilities are used.
E-learning is a way of learning that uses the internet and the associated (communication) technology. E-learning is a powerful didactic tool. It provides standardised content and also makes evaluation possible. E-learning stimulates efficient learning. After all, the learner acquires knowledge, skills and attitudes faster than in traditional lessons. The flexibility exists to choose from an extensive menu of media options that fit the learner's own learning style. In addition, the learner can choose the time and space to process the content. This has a motivating effect.
A big disadvantage is that there are currently no validated criteria that can check the quality of an e-module. Developers use their own system of indicators developed by their own company. Furthermore there is no recognised accreditation agency for E-learning. Accreditation could be used to assess quality and should be enforced by the government.
We conducted a review of the most current e-learning literature to identify quality indicators. After all we decided to explore needs and opinions through expert-group discussions, which were structured. This qualitative approach aids to the investigation of attitudes and beliefs and also helps to generate new ideas. Afterwards a survey was sent out to validate the existing results.
We used two groups of participants, a group of important stakeholders, namely developer of an LMS system from Infolearn, the responsible developer for e-learning in AZ Groeninge, the coördinator of the expertise centre and Tom Madou as e-learning expert and developer. It was considered that involving those people would ensure a complete insight in e-learning programs, learning strategies, assessment-methods, and feedback mechanisms. Secondly a survey was sent to a diverse group of experts who are responsible for the learning programs by e-learning in their institution.
The first step was to look for validated indicators that could be used to monitor the quality of e-modules through a literature review. The result (list of indicators) was verified in the first group of involved participants. As a final step, the list of indicators was sent to the second group by means of a survey. This last step was necessary to validate and approve the list of indicators.
We found several indicators that can be used to assess the quality of an e-learning module. Based on the found indicators, a difference was made between indicators with focus on motivation and indicators with focus on the pedagogical part. Table one shows the results of the literature study and was submitted to the first group.
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